Are you paying too much for repair? Too often the answer to that question is yes.
Take our customer, Bremer Bank, for example. BLM and Bremer originally began with a standard on-site repair service agreement for the timely repair of Bremer’s MICR check printers and other hardware located in branches across Minnesota, North Dakota, and Wisconsin. Bremer only stocks one MICR printer at each branch, making uptime a priority to ensure efficient bank operations. For this reason, a next day uptime on-site service agreement was made between Bremer and BLM.
As Bremer grew and their fleet of printers aged, it became apparent that deploying technicians for next-day service to some of Bremer’s remote locations was more challenging than expected. Not being able to consistently provide the level of service that Bremer required forced BLM to come up with an alternative solution for this issue. BLM proposed to Bremer that an Advanced Unit Exchange (AUE) depot repair agreement would provide the level of service they required and even provide a more affordable method of repairs than their current agreement.
Depot repair is a cost-effective and customizable repair and maintenance program designed to keep your devices like receipt printers, slip printers, payment and transaction equipment, check scanners, and other devices working for your business. The broken device is shipped to one of BLM Technologies’ repair centers, fixed, then returned in operable order within the timeframe outlined in the repair contract.
For businesses like Bremer Bank, where downtime of their critical devices is not an option, an Advanced Unit Exchange agreement ensures an identical replacement device arrives at your facility the next business day. Watch this video to find out how advanced unit exchange (AUE) helped Bremer Bank improve equipment uptime and save nearly 50% on their MICR printer repairs, or read the full case study here.
BLM was able to recognize when a bank’s current repair contract and plan was not working and consulted with the client to provide a vendor agreement that works better from both a fulfillment and customer satisfaction standpoint. Ready to find out how much you could save with our depot repair services? Get in touch with us today!