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Printer Not Working? Get it Fixed with Just One Call

A look at how BLM Technologies and vendor consolidation can lead to faster, easier repairs.

November 26, 2018

It’s a problem that many of us have faced over the years: You go to print a simple document at the printer just around the corner, but nothing happens. You wonder if you sent it through correctly, so you go back and try again — still nothing.

Now there are a few others standing nearby wondering why their documents aren’t printing, and the device has gone completely unresponsive. One person tries a few things to get it up and running, but an error code pops up and it won’t go away.

So, now what?

For most people, this common situation leads to a few options. You can call the IT department to see if they have time to tackle it, but chances are they’re already overloaded and won’t be able to dedicate time to the issue for at least a couple of days. You can call around and try to figure out which vendor services the printer, search through the stack of warranty information to see if the device is still covered, or maybe begin searching online for the nearest on-site repair service.

That’s a lot of questions and a lot of decisions to make, and the longer it takes to sort out the repair plan, the longer the printer stays down.

The good news is there’s an easier way.

When you have a reliable partner for on-site and break-fix repair, the printer not working (or any other office equipment issue) can be resolved as easily as making a single phone call. Here’s how the process breaks down:

  • First, submit a service request via email, toll-free number, or our secure web portal
  • Then, in as little as four hours, a technician will either give you a call to troubleshoot the issue or set up a time for an on-site repair

And that’s all there is to it — a simple, fast, and reliable solution to that broken printer.

But, when you think back to the issue from before, there were a few more hurdles to overcome, right? Having simple solutions to everyday challenges is excellent, but when you have to dig through paperwork and call around to multiple team members to discover who’s in charge of the particular service you need, it can drastically impede the process. That’s why we encourage vendor consolidation.

What if you could trust a single outsourced partner to provide all the IT support services you need? Things like:

  • IT support
  • On-site repair
  • Small device repair
  • Technology refresh planning
  • Equipment testing
  • Project management
  • Software upgrades
  • Digital signage implementation
  • Hardware upgrades
  • Lifecycle replacement plans
  • Moves and relocations
  • Help desk support
  • Server and network management
  • Warranty management
  • Technology equipment purchasing
  • And much more

With vendor consolidation, that’s exactly what you’ll get. By selecting a trusted partner, your business can benefit from a single vendor that offers fully integrated technology management, saving you time, money, and loads of headaches.

How does BLM Technologies do it?

We take a dynamic approach to outsourced IT solutions, and we call it FlexForce. It’s what allows us to leverage a huge network of qualified IT professionals to solve any challenge your business is facing, no matter how big or how small.

With over 50,000 trained technicians across the country, BLM Technologies’ FlexForce team can help augment your existing IT staff, tackling both day-to-day tasks and managing larger projects.

This can help you and your team check off more boxes on your to-do list, and it also helps lighten the ever-increasing load on your IT experts.

Whether you need to leverage the full capabilities of our team or just need a trusted partner to deliver expert on-site repair to that broken printer, BLM Technologies has you covered.

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